Chapel Cottage

Terms & conditions

TERMS AND CONDITIONS This website is operated by Chapel Cottage Fabrics a trading name of Fabric Design Ltd. Registered office: 10-12 North Parade, Matlock Bath, Derbyshire, DE4 3NS Purchase of Products 1. Browse our online shop and add to the shopping cart any item you wish to purchase. Once you have selected all of the items you wish to purchase, precede to the customer information screen and enter your details. 2. Once you have entered the required customer information click the �Order� button and you will be transferred to the PayPal website for payment (you will be transferred back to this website after your transaction is complete). 3. All payments are taken through PayPal online payment system which accepts payment from an existing PayPal account or all major credit or debit cards. Your card will be charged as soon as we have an estimated delivery date for the order. 4. Once your order is placed, you will receive a notification email to the email address supplied. If you do not receive a notification email please contact us by email immediately. 5. Please note that this is a notification email only and that a formal confirmation invoice will follow once the details of the order and payment have been confirmed. This invoice will act as confirmation of an agreement between Chapel Cottage Fabrics and yourselves. Refunds Policy 1. Cooling off Period- If you change your mind for any reason and if the fabric has not been cut into, then you have up to 7 days from delivery to return the fabric to us. We will arrange for the fabric to be collected and once it has been returned to us, we will refund you in full. 2. Stock can be returned to us for a further 30 days but a restocking charge of 25% will be charged. We will also make a charge for the cost of delivery and return. 3. To return stock you must send us an email at within the stated period. We will then contact you to arrange collection. 4. Please take all reasonable care to re-package any goods for return. No refund can be given for any goods which have not been packaged correctly. 5. Fabrics cut or used or any other processes applied cannot be returned. Please advise your curtain maker/upholsterer etc to fully check through fabrics for any faults before they are cut into. Fabrics should also be measured before any secondary processes begin. Returns Policy of Damaged/Faulty Goods 1. Any goods received by you which appear to have been damaged in transit must be signed for as damaged. 2. Damaged or faulty goods must be returned within 28 days of delivery. 3. You should contact Chapel Cottage Fabrics at to inform them that an item(s) is damaged at so that we can arrange collection. 5. In accordance with our returns policy, if you are returning goods due to a fault or damage we will refund the delivery cost and product cost in full. A refund will only be given if the item is found to be faulty, damaged or incorrect. 6. If you return a damaged or faulty item from an order consisting of more than one item we will only refund you the cost of that item and its delivery. 7. Fabrics cut or used or any other processes applied cannot be returned. Please advise your curtain maker/upholsterer etc to fully check through fabrics for any faults before they are cut into. Fabrics should also be measured before any secondary processes begin. 8. Please take all reasonable care to re-package any goods for return. No refund can be given for any goods which have not been packaged correctly. Privacy Policy and Data Protection 1. Chapel Cottage Fabrics do not disclose buyers� information to any third parties other than for delivery purposes. Information Supplied By You 1. When you place an order, we will require your name, address and e-mail. 2. The information you supply to us will be treated with highest level of confidentiality and stored in a secured database. 3. We comply fully with all applicable Data Protection and consumer legislation. Use of Cookies 1. If your internet browser is set to reject cookies you will not be able to use our online store. 2. These cookies do not store any personal information relating to your credit card. 3. Data collected from this site are to fulfill customer�s orders and to disclose information to third parties for delivery purposes. Tax Charges 1. All invoices to customers outside the EU will be invoiced without Vat. 2. Vat registered customers inside the EU who do not wish Vat to appear on their invoice should contact us with the appropriate details. 3. The customer will be responsible for any duties incurred. Product Availability 1. If your item is out of stock and if we are unable to delivery within the 10 working day period, we will inform you by e-mail and then give you the option to cancel this order or keep on back order. 2. Orders on back order will be dispatched as soon as stock becomes available. Fabrics All fabrics are perfects. Colours may vary from screen to screen but all fabrics are represented as accurately as possible. Samples are available on request but please note that we are unable to guarantee exact colour matching between batches. If necessary a stock cutting can be taken and posted to you for verification before an order is dispatched. Pattern repeats quoted are accurate to plus or minus 5% of the stated pattern repeat measurement. A minimum of 5% of the overall length should be allowed for shrinkage when placing orders. Please note that atmospheric conditions can affect curtains when they are hung. Customers should be aware of the possibility of movement due to humidity and condensation. Chapel Cottage Fabrics can accept no responsibility for shrinkage. Inherent Characteristics of Certain Fabrics Silks - There can be slight irregularities in the slubs. Issues with colour fastness may occur and therefore it is recommended that any item made up should be lined. Colour variation is also more common in this type of fabric (see above).Velvets - Velvet rolls should not be stood on their ends as this can create creasing. Velvets are best hung for two weeks before making up as the fabric is more prone than most to difference in atmospheric conditions. For example after being hung the curtains may drop or shrink in different humilities. Voiles and Sheers � Harlequin recommend joining (sewing) only the tops when working with this type of fabric. Flame Retardancy Certain fabrics are inherently fire retardant and this will be noted against the fabric details in the online shop. Some fabrics, included those listed as suitable for upholstery and loose covers, may need to be treated to conform to �BS5852 Part O and 1 (cigarette and match) 1979 for domestic upholstery� and �BS5867 Part 2 1980 for contract drapery�. Please advise us if you need your fabrics treated. More information on fire retardancy can be found here. This will incur an extra charge of �3.00 per metre. Minimum order for this process is 5m. Delivery 1. Orders inside the UK will normally be delivered within ten business days. International orders can take up to three weeks. We will contact you with an estimated delivery date. 2. Delivery times may vary. We will contact if over 10 days. 3. All orders will need to be signed for so it is important to give an address where this is easy to do. Delivery Rates Delivery rates will be calculated automatically. Other delivery rates will be calculated at checkout. Packaging Note all orders of 7m or less and all international orders (including N.Ireland and the Channel Islands) will be supplied folded. If you do want you order to be folded then please contact us before placing the order. Some fabrics cannot be folded we will contact you to inform you of this. All other orders will be sent on the roll by courier. In all cases someone must be available to sign for the consignment upon delivery. If you have any special delivery arrangements please let us know before placing an order. Also note, an additional charge may be made. Chapel Cottage is a trading name of Fabric Design (UK) Ltd

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